B2B Orders & EBO Distribution

Frequently Asked Questions

How does Prozo handle PO-based B2B fulfilment with ERP integration?

Prozo's ProOMS connects directly to your ERP - SAP, Oracle, Tally, or custom systems - via API or EDI. When a purchase order is raised, it flows into ProOMS automatically, is validated against available inventory in ProWMS, and triggers a pick list. The entire cycle from PO receipt to dispatch happens without manual data entry, reducing processing errors and turnaround time to under 24 hours for in-stock orders.

Can B2B bulk orders and B2C e-commerce orders be fulfilled from the same warehouse?

Yes. Prozo operates a unified inventory model where B2B and B2C orders draw from the same stock pool. ProWMS manages channel-specific allocation rules, safety-stock buffers, and priority queuing so that a large distributor PO doesn't deplete inventory meant for marketplace orders and vice versa. This single-pool approach reduces overall inventory holding costs and eliminates the need for separate B2B and B2C warehouses.

What shipping modes are available for B2B distribution?

Prozo supports single-carton parcel shipping, multi-box consignments, LTL (Less-than-Truckload), and FTL (Full-Truckload) dispatch through its integrated carrier network. ProSHIP's PACE engine selects the optimal carrier based on shipment weight, volume, destination, delivery window, and cost. For PTL shipments, both appointment-based and non-appointment-based deliveries are supported. Dedicated milk-run vehicles are also available for recurring distributor routes.

How does Prozo handle partial order fulfilment for B2B purchase orders?

Partial fulfilment is fully supported in ProOMS. When a PO cannot be fulfilled completely due to stock limitations, ProOMS creates a partial shipment for available inventory and places the remaining quantities in a backorder queue. The buyer receives accurate documentation reflecting the partial delivery, and ProWMS automatically triggers the remaining shipment once stock becomes available. All partial shipments are reconciled against the original PO for clean invoicing.

What quality checks are performed on B2B outbound shipments?

B2B outbound shipments undergo multi-point quality checks before dispatch. ProWMS verifies SKU identity, quantity accuracy, MRP compliance, and batch/lot correctness through barcode scanning at the pick and pack stages. For modern trade and institutional buyers, additional compliance checks include case-pack configuration, carton weight, label placement, and palletization standards. Camera-monitored packing stations provide visual audit trails for dispute resolution.

Can Prozo manage vendor-managed inventory (VMI) for B2B distribution?

Yes. Prozo supports VMI programs where the brand manages inventory levels at the distributor or retailer location. ProWMS tracks stock positions at downstream locations through integration with retailer systems or periodic stock reports. When inventory at the buyer's end drops below the agreed threshold, ProOMS auto-generates a replenishment order without requiring a manual PO from the buyer, reducing stockouts and improving fill rates across the distribution network.

How does Prozo ensure on-time delivery for B2B orders with strict delivery windows?

On-time delivery is enforced through Control Tower's SLA governance framework. Each B2B order is tagged with its delivery window at the time of PO receipt. Control Tower monitors pick, pack, and dispatch progress against the deadline and triggers escalation alerts if any stage falls behind. ProSHIP coordinates carrier pickup times and dock-appointment scheduling to ensure shipments arrive within the buyer's specified window.

Does Prozo provide invoicing and e-way bill generation for B2B shipments?

Yes. ProOMS generates GST-compliant invoices and e-way bills automatically as part of the B2B dispatch workflow. Invoice details - GSTIN, HSN codes, quantities, values, and tax breakdowns - are populated from the PO and SKU master data. E-way bills are generated via integration with the GST portal before shipment dispatch. This eliminates manual documentation and ensures every B2B shipment is legally compliant for interstate and intrastate movement.

What reporting is available for B2B distribution performance?

Prozo provides comprehensive B2B distribution analytics through Control Tower dashboards. Brands can track order-to-dispatch cycle time, fill rates by distributor and SKU, on-time delivery percentage, return rates, and invoice reconciliation status. Monthly reports include trend analysis, distributor performance scorecards, and recommendations for optimizing inventory positioning and distribution routes across the B2B network.

Can Prozo handle institutional and government tender orders?

Yes. Prozo manages institutional and government tender fulfilment through dedicated B2B workflows in ProOMS. Tender orders typically involve large volumes, specific packaging requirements, and strict delivery schedules to designated government or institutional locations. ProWMS handles bulk picking and palletized packing, ProOMS generates compliant documentation including challans and delivery certificates, and ProSHIP coordinates FTL dispatch with appointment-based delivery to meet tender deadlines.

What are Exclusive Business Outlets (EBOs) and how does Prozo support them?

Exclusive Business Outlets (EBOs) are brand-owned or brand-exclusive retail stores that sell a single brand's products. Prozo supports EBO distribution through dedicated inventory allocation per outlet, automated replenishment triggers when stock falls below thresholds, scheduled distribution runs with appointment-based delivery, and real-time store-level stock visibility through ProWMS. This ensures every EBO receives timely, accurate stock replenishment without manual PO generation.