Governance & Compliance — Role-Based Control & Audit-Ready Operations

ProWMS allows you to define custom roles with granular permissions at the screen, action, and data level. Each user is assigned one or more roles that determine exactly what they can see and do in the system. For example, a picker can view pick lists and confirm picks but cannot access inventory adjustment screens or financial reports. Permissions are enforced in real time — there is no way to bypass role restrictions.

Yes. Approval workflows are fully configurable per transaction type and value threshold. For example, stock adjustments under 100 units may require only supervisor approval, while adjustments over 1,000 units require both supervisor and warehouse manager sign-off. Write-offs, rate changes, and master data modifications can each have their own approval chains with SLA timers for escalation.

ProWMS uses a multi-tenant architecture where each client's data — inventory, orders, transactions, reports — is logically isolated. Client-specific users can only access their own data, and even internal warehouse users see client data only for the clients and warehouses they are authorized for. This isolation extends to reporting, dashboards, and API access.

Every transaction in ProWMS generates an immutable audit trail entry with user ID, timestamp, action type, affected records (before and after state), IP address, and approval chain status. Audit trails are searchable by date, user, transaction type, and warehouse. They cannot be edited or deleted, ensuring regulatory compliance and dispute resolution capability.

Yes. ProWMS generates GST-compliant invoices, manages HSN code mapping for all SKUs, and automates e-way bill generation for inter-state and high-value shipments. The system validates GSTIN numbers, calculates applicable tax rates, and maintains the documentation required for GST audits and returns filing.

When a user action deviates from the configured SOP — skipping a scan step, overriding a recommended location, processing out of sequence — the system logs the exception with details and severity. High-severity exceptions trigger immediate supervisor alerts. Exception reports help identify training needs, process gaps, and areas where SOPs need to be updated.

Yes. Governance rules — roles, permissions, approval workflows, and compliance requirements — can be configured per warehouse. A pharma warehouse may have stricter QC approval chains and temperature logging requirements, while a general merchandise warehouse has different role structures. The system supports both global policies and warehouse-specific overrides.

ProWMS provides pre-built audit report templates for common regulatory requirements — GST audits, FSSAI inspections, CDSCO reviews, and client compliance audits. Reports include complete transaction histories, approval chain documentation, exception logs, and user activity records. Auditors can be given read-only access to specific date ranges and transaction types without exposing other operational data.