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AI-Powered Intelligence

Your AI-Powered Supply Chain Intelligence Assistant

Ask questions in plain English. Get instant, data-driven answers from across your OMS, WMS, TMS, and Control Tower — no dashboards, no spreadsheets, no waiting.

8+
Data Domains
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Avg Response
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Platform Integrations
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Always Available
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From Question to Insight in Seconds

ProPilot connects to every layer of your supply chain platform, turning complex data into instant, actionable answers.

1

Ask in Natural Language

Type your question in plain English — no SQL, no filters, no report navigation. ProPilot understands supply chain context.

2

AI Analyses Your Data

ProPilot queries data across OMS, WMS, TMS, and Control Tower simultaneously, correlating information from multiple systems.

3

Get Actionable Insights

Receive clear, contextual answers with data-backed recommendations — not raw tables, but insights you can act on immediately.

Ask ProPilot Anything About Your Supply Chain

Real examples of the questions ProPilot answers every day for operations, logistics, and finance teams.

Performance
What's Brand X's performance score in the Mumbai warehouse this month?

ProPilot pulls real-time data from WMS and Control Tower to show fulfilment rate, SLA adherence, inventory accuracy, and dispatch timeline.

SLA Analysis
Show me SLA breach trends for the last 30 days across all warehouses

Analyses breach patterns across locations, identifies root causes, and highlights which warehouses need immediate attention.

Shipping
Compare courier performance for North India surface shipments

Evaluates delivery success rates, average TAT, RTO percentages, and NDR rates for each courier partner in the specified zone.

AWB Forensics
What happened to AWB 12345678901? Why was it returned?

Traces the complete shipment journey — pickup, transit, delivery attempts, NDR reasons, and RTO trigger — with timestamps.

Operations
What's the cycle count SOP for our Bhiwandi warehouse?

Retrieves the documented SOP including frequency, methodology, variance thresholds, and escalation protocols.

Finance
What's the pending COD remittance from last week?

Aggregates remittance data across all courier partners showing collected vs. remitted amounts and expected payment dates.

Eight Intelligence Domains, One Interface

ProPilot covers every critical area of supply chain operations — from warehouse performance to financial reconciliation.

Performance Summary

Instant warehousing and logistics performance insights across all locations and brands.

SLA Breach Trends

Real-time monitoring and pattern analysis of SLA breaches across operations.

SOP Intelligence

Instant access to SOPs for cycle count, stock audit, and warehouse workflows.

Historical Analysis

Deep-dive into historical data for trend identification and demand forecasting.

AWB Forensics

Trace any shipment's complete journey with detailed delay and event analysis.

NDR Call Logs

Access non-delivery report call logs and delivery attempt data in seconds.

Serviceability Check

Check pincode serviceability across 30+ courier partners and delivery modes.

COD & Finance

Track COD remittance, payment reconciliation, and financial reporting instantly.

ProPilot vs Traditional Dashboards

Stop navigating multiple reports. Start asking questions and getting answers.

FeatureProPilot AITraditional Dashboards
Natural language queries
Cross-platform data (OMS + WMS + TMS)
Real-time anomaly detection
AWB-level shipment forensics
SOP knowledge base access
Instant trend analysisManual
Pre-built visual reports
Exportable data

Connected to Your Entire Supply Chain

ProPilot is natively integrated with every Prozo platform module — pulling real-time data without separate setup or migration.

Order Management

Real-time order status, channel performance, and intelligent routing analytics.

Explore OMS

Warehouse Management

Inventory levels, fulfilment rates, SLA adherence, and throughput data.

Explore WMS

Freight Management

Courier performance, delivery analytics, NDR trends, and shipping cost data.

Explore TMS

Control Tower

Unified operations view with breach prevention and manpower planning.

Explore CT

See ProPilot in Action

Watch how ProPilot transforms complex supply chain data into conversational insights. From performance queries to AWB forensics — see the AI assistant handle real-world supply chain questions in real time.

ProPilot is built on Prozo's decade of supply chain data, trained to understand warehousing, logistics, and fulfilment context that generic AI tools cannot.

Built for Every Supply Chain Role

From operations managers to finance teams, ProPilot delivers role-specific intelligence that drives faster, smarter decisions.

Operations Manager

Get daily performance summaries, identify SLA breaches before they escalate, and track warehouse productivity across locations — all from a single query.

Brand / Category Manager

Monitor brand-level performance, compare fulfilment metrics across warehouses, and track inventory health without switching between dashboards.

Logistics Head

Analyse courier performance, compare delivery TATs, review NDR patterns, and optimise shipping strategy with instant data-driven insights.

Compliance & QA

Access SOPs instantly, audit process adherence, and track quality metrics across warehouse operations in real time.

Finance Team

Track COD remittance, reconcile payments across courier partners, and generate financial summaries with simple queries.

Customer Support

Resolve customer queries faster with instant AWB forensics, delivery status updates, and NDR call log access.

120+
Brands Served
53+
Fulfilment Centres
30+
Courier Partners
3M+
Sq. Ft. Managed

Experience ProPilot AI

See how ProPilot can transform your supply chain decision-making. Get a personalised demo for your operations.

50+
Warehouses Pan-India
30+
Logistics Partners
120+
Enterprise Brands

Get in Touch

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Frequently Asked Questions

What is ProPilot?
ProPilot is Prozo's AI-powered supply chain intelligence assistant that transforms how brands interact with their logistics data. It provides instant, natural-language answers to questions about brand performance, warehouse operations, SLA breach trends, shipping performance, NDR call logs, AWB forensics, and SOPs across your entire supply chain.
What can ProPilot help me with?
ProPilot helps with warehousing and logistics performance summaries, SLA breach trend analysis, information on SOPs and processes like cycle count or stock audit, historical data analysis, detailed AWB (airway bill) analysis, NDR call logs data, serviceability information, and COD/finance-related queries — all through a simple conversational interface.
How does ProPilot provide performance insights?
ProPilot analyses your supply chain data in real time using AI to deliver instant performance summaries. You can check brand performance for a specific warehouse or across all of India, view performance scores, identify SLA breach trends, and get actionable insights — without manually crunching spreadsheets.
Can ProPilot analyse shipping performance?
Yes. ProPilot analyses shipping performance across all courier partners and delivery zones. It provides insights on delivery success rates, NDR patterns, RTO trends, and courier partner performance comparisons, helping you optimise your shipping strategy with data-driven decisions.
What is AWB forensics in ProPilot?
AWB forensics allows you to conduct detailed analysis of individual airway bills (shipments). You can trace the complete journey of a shipment, identify delays, review delivery attempts, and understand exactly where and why issues occurred in the shipping process.
Does ProPilot provide information on warehouse SOPs?
Yes. ProPilot delivers instant, accurate answers about standard operating procedures for warehouse operations — including cycle count processes, stock audit procedures, inbound/outbound workflows, and any other warehouse process documented in your SOP library.
Can ProPilot track SLA breach trends?
Yes. ProPilot monitors and analyses SLA breach trends across warehousing and logistics operations. It identifies patterns, highlights problem areas, and provides trend data to help you take corrective action before issues escalate.
Does ProPilot support COD and finance queries?
Yes. ProPilot handles COD (Cash on Delivery) and finance-related queries including remittance status, payment reconciliation, and other financial aspects of your supply chain operations.
How is ProPilot different from traditional dashboards?
Traditional dashboards require navigating multiple reports and interpreting charts manually. ProPilot provides a conversational AI interface — ask questions in natural language and get instant, contextual answers with data-driven insights. It reduces the time to insight from hours to seconds.
How does ProPilot integrate with Prozo's platform?
ProPilot is natively integrated with Prozo's OMS, WMS, TMS, and Control Tower. It pulls data from all these systems in real time, providing a unified intelligence layer across your entire supply chain — no separate setup or data migration needed.
Is my data secure with ProPilot?
Absolutely. ProPilot operates within Prozo's SOC 2 Type II certified infrastructure with AES-256 encryption at rest, TLS 1.2+ in transit, role-based access control, and multi-factor authentication. Your supply chain data is never shared across clients.
How do I get access to ProPilot?
ProPilot is available to Prozo's supply chain customers as part of the technology platform. Contact Prozo through the form on this page to learn about ProPilot's capabilities and how it can be integrated into your supply chain operations.