Multi-Carrier Freight
Management Platform
Standalone TMS with AI-driven courier allocation. D2C, PTL, FTL, hyperlocal, air, heavy & bulky — one platform, 30+ carriers, enterprise-grade intelligence.
PACE — Prozo Automated Courier Allocation Engine
The brain behind every shipment. PACE selects the optimal courier for every order across the full freight spectrum — D2C parcels, PTL, FTL, hyperlocal, heavy & bulky, air, and sample shipments. One engine, every mode.
Full Freight Spectrum Coverage
Platform Capabilities
Every capability you need to manage multi-modal freight at scale.
Courier Allocation Engine
- Rule-based: Define rules by weight, zone, payment mode, cost ceiling
- AI-driven (PACE): ML selects optimal courier per pincode performance
- Multi-mode: Auto surface vs air selection based on SLA urgency
OMS & Webstore Integrations
- Unicommerce, Vinculum, EasyEcom, ClickPost integration
- Shopify, WooCommerce, Magento native apps
- Direct marketplace and ERP connectors
Real-Time Tracking
- Unified tracking across all carriers in one dashboard
- Webhook-based milestone events for real-time updates
- White-labeled customer-facing tracking page
ProReturns
- White-labeled returns portal with OTP verification
- Doorstep QC — courier checks image, size, color, tags
- Dynamic reverse pickup allocation across carriers
Customised Notifications
- WhatsApp + SMS + Email tracking updates
- Brand-customized notification templates
- Milestone-based triggers: shipped, out-for-delivery, delivered
NDR & NPR Management
- Real-time NDR flagging from courier status feeds
- Automated rule-based actions + WhatsApp resolution
- Tele-calling with brand-specific scripts in regional languages
Control Tower Integration
- D2C Freight Brand Health dashboard with CT Score
- Courier Partner Health monitoring and benchmarking
- Org-level stuck shipment alerts and SLA breach prevention
PTL & Express Freight
- Real-time shipment booking with multi-carrier rate comparison
- Appointment-based deliveries to Q-commerce (Zepto, Blinkit, Swiggy)
- Surface & air mode selection for PTL across 29,347+ pincodes
Integration Ecosystem
Seamless integrations across carriers, OMS, webstores, and communication channels.
Courier Partners
OMS Platforms
Webstores
RVP Integrations
Communication
Enterprise-Grade Features
Escalation Management System
Freshdesk-integrated ticketing for shipment issues. Single source for all escalations — automated routing, priority tagging, resolution tracking.
NDR Call Recording
Every NDR tele-call recorded and linked to the shipment. Full audit trail — playback from within the ProShip dashboard.
MPS Shipments
Multi-piece shipments booked through ProShip like standard D2C. Box-level tracking, label generation, and delivery confirmation per piece.
RVP QC Images
Courier-captured doorstep QC images for reverse pickups — visible in ProShip. Verify product condition before accepting returns.
SKU-Wise RVP QC
Different QC parameters per SKU in the same return order. Brand-defined rules for size, color, tags, damage — enforced at the doorstep.
Customised Shipping Labels
Drag-and-drop label designer. Brand-customized shipping labels with logo, colors, barcodes — generated automatically for every order.
Data Security & Compliance
ISO 27001
Internationally recognized standard for information security management.
ISO 9001
Globally accepted quality management system standard.
GDPR
Compliance with General Data Protection Regulation.
SOC 1
Controls for financial data reporting.
SOC 2
High standards for security and privacy.
Deploy ProShip as Your Freight Intelligence Layer
Standalone SaaS or integrated with Prozo warehousing — ProShip adapts to your stack.
Frequently Asked Questions
What is ProShip?
ProShip is Prozo’s standalone multi-carrier TMS (Transport Management System) that manages freight allocation across D2C, PTL, FTL, hyperlocal, air, heavy & bulky, and sample shipments. At its core sits PACE, an AI-driven courier allocation engine.
What is PACE?
PACE (Prozo Automated Courier Allocation Engine) is an AI-driven engine that selects the optimal courier for every shipment based on pincode performance, weight, SLA, cost, and speed tier. Unlike competitors, PACE covers the full freight spectrum — not just D2C parcels.
Can brands use ProShip without Prozo’s logistics services?
Yes. ProShip operates as a standalone SaaS platform. Brands can use ProShip + PACE for multi-carrier allocation and management independently.
What courier partners are integrated?
ProShip integrates with 30+ courier partners across all freight modes. These include Delhivery, Ekart, DTDC, Xpressbees, Bluedart, Shadowfax, ATS, Indiapost, Professional Couriers for D2C shipping, and 15+ PTL partners for express and part-truck-load freight.
Does ProShip handle PTL freight?
Yes. ProShip manages PTL across 29,347+ pincodes with 15 partners, including appointment-based deliveries to Q-commerce platforms (Zepto, Blinkit, Swiggy Instamart) with green channel access.
What OMS and webstores does ProShip integrate with?
ProShip integrates with all major OMS platforms and webstores in India. Supported OMS platforms include Unicommerce, Vinculum, EasyEcom, and ClickPost. Webstore integrations include Shopify, WooCommerce, and Magento, plus direct marketplace connectors for end-to-end order-to-shipment automation.
How does ProShip handle NDR?
ProShip manages NDR (Non-Delivery Reports) through a multi-channel automated resolution system. It includes real-time NDR flagging from courier status feeds, automated rule-based actions, WhatsApp-based resolution for collecting reattempt dates and addresses from customers, and tele-calling with brand-customized scripts in regional languages. All NDR calls are recorded and linked to the shipment for a complete audit trail.
What compliance certifications does ProShip have?
ProShip holds ISO 27001, ISO 9001, GDPR Ready, SOC 1, and SOC 2 certifications. These ensure enterprise-grade data security, quality management, financial controls, and privacy compliance across all freight operations managed through the platform.
How does ProShip's PACE engine reduce RTO rates?
PACE reduces RTO (Return to Origin) rates by selecting couriers based on pincode-level historical delivery success data, not just cost or speed. The engine factors in each courier's past RTO performance for a specific pincode, combines it with pre-shipping address verification, automated NDR management via WhatsApp and tele-calling, and intelligent reattempt scheduling to maximize first-attempt delivery success.
What is the ProReturns module in ProShip?
ProReturns is ProShip's white-labeled reverse logistics module that manages the entire returns lifecycle. It includes a branded customer-facing returns portal with OTP verification, doorstep quality checks where couriers verify image, size, color, and tags before accepting a return, dynamic reverse pickup allocation across carriers, and SKU-wise QC parameters configurable per product.
Deploy ProShip for Your Business
Choose Prozo as your supply chain partner and experience the difference that operational excellence, technological integration, and a client-centric approach can make. Let us help you unlock the full potential of your supply chain and drive your business forward.
Get in Touch
Fill in your details and our team will reach out shortly.