Hyperlocal Delivery &
Dark Store Fulfilment

Hyperlocal delivery means delivering products from a nearby dark store or micro-fulfilment centre to the customer within minutes to a few hours. Prozo enables hyperlocal commerce by orchestrating a distributed network of 68+ dark stores, multiple last-mile delivery partners (ElasticRun, Shadowfax, Blitz, Pikndel, Pidge, Inamo), and a dedicated Dark Store WMS - without requiring brands to build their own infrastructure.

Prozo's hyperlocal network covers major metro cities including Mumbai, Bangalore, NCR (Delhi), Kolkata, Chennai, and Hyderabad, along with tier 2/3 cities such as Lucknow, Varanasi, Indore, and Ahmedabad. The network spans 745+ delivery pin codes with 68+ dark store pickup points.

Prozo supports configurable delivery SLAs including 30-minute delivery, 60-minute delivery, 90-minute delivery, 2-hour delivery, and same-day delivery. The fulfilment timeline is configurable per brand and per dark store based on operational requirements.

Prozo's Dark Store Warehouse Management System is purpose-built for high-speed hyperlocal fulfilment. It includes ultra-fast picking workflows, rapid putaway logic, dark store optimized bin structures, automated order allocation based on km-radius and lat-long proximity, inventory replenishment from mother warehouses, and native integrations with OMS platforms like UniCommerce, Vinculum, and EasyEcom.

Prozo supports hyperlocal fulfilment across multiple categories: non-daily D2C brands (beauty, fashion, footwear, plants), daily essentials and perishables (milk, groceries), quick commerce platforms (Blinkit, Zepto, Instamart), and new-age digital commerce platforms. Both centralized inventory and distributed inventory models are supported.

No. Prozo's plug-and-play deployment model lets brands go live using Prozo's pre-integrated partner dark store network. Where infrastructure doesn't exist, Prozo builds the supply network through partner onboarding. Brands get hyperlocal fulfilment capability without capital investment in physical infrastructure.

Prozo automates dark store replenishment from mother warehouses using demand-driven triggers built into the Dark Store WMS. The system monitors real-time stock levels at each dark store, predicts depletion based on sales velocity, and initiates replenishment orders automatically. This ensures high-velocity SKUs are always in stock while minimizing dead inventory at the hyperlocal level.

Prozo's hyperlocal delivery operates on a per-order cost model that varies by delivery radius, city tier, and SLA commitment. The cost structure includes dark store storage, picking and packing, and last-mile delivery charges. Shared dark store infrastructure significantly reduces per-brand costs compared to operating dedicated hyperlocal facilities, making it viable even for brands with moderate order volumes.

Prozo ensures hyperlocal SLA compliance through real-time Control Tower monitoring across every stage of the fulfilment cycle. Orders are allocated to the nearest dark store based on lat-long proximity, picking workflows are optimized for sub-5-minute processing, and rider assignment is automated through integrated delivery partner APIs. SLA breaches trigger instant escalation alerts to operations teams.

Yes, Prozo operates shared multi-brand dark stores where multiple brands share the same physical infrastructure while maintaining separate inventory pools. Each brand's stock is tracked independently in the Dark Store WMS with brand-specific picking, packing, and SLA configurations. This shared model reduces per-brand infrastructure costs by 40-60% compared to dedicated dark store setups.