Compliance

Our Commitment to Compliance

Prozo Integrated Logistics Private Limited ("Prozo") is committed to maintaining the highest standards of regulatory compliance, ethical business practices, and transparent corporate governance across every facet of our operations - warehousing, freight and logistics, technology platforms, and value-added supply-chain services. We continuously monitor changes in applicable laws, industry standards, and best practices to ensure our clients, partners, and stakeholders can rely on a responsible and accountable organisation.

This page provides an overview of the key regulatory, security, and governance frameworks that govern our business. For detailed policies, please refer to the linked documents or contact our Compliance Officer.

Corporate Governance

Prozo Integrated Logistics Private Limited is a company incorporated and registered under the Companies Act, 2013 with the Ministry of Corporate Affairs, Government of India.

Corporate Identification Number (CIN): U72200HR2014PTC052701
Registered Office: Unit No. 1220, 12th Floor, Enkay Tower, Vanijya Nikunj, Udyog Vihar Phase V, Gurugram, Haryana - 122016, India
Board-level oversight with independent directors ensuring transparent decision-making and fiduciary responsibility.
Annual compliance audit conducted to verify adherence to all applicable statutory and regulatory requirements.
Statutory auditor appointed in accordance with Sections 139–147 of the Companies Act, 2013.

Annual Returns (Companies Act Section 92)

In compliance with the amended Section 92(3) of the Companies Act, 2013, every company is mandated to place a copy of its annual return on its official website. Accordingly, we have made our annual returns available here for public access, ensuring transparency and adherence to legal requirements.

Data Protection & Privacy (DPDP Act, 2023)

Prozo is committed to protecting the personal data of its customers, employees, and partners in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and all related rules.

Registered as a Data Fiduciary under the DPDP Act.
All personal data is collected on a consent-based model in compliance with Section 6 of the DPDP Act.
Data Principal rights are fully honoured, including the right to access, correction, erasure, grievance redressal, and nomination.
Data Protection Impact Assessments (DPIAs) are conducted for all high-risk processing activities.
In the event of a data breach, notification is provided to the Data Protection Board of India within 72 hours.
Cross-border data transfers are executed only to jurisdictions approved under Section 16 of the DPDP Act.
For full details on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

Information Security

Prozo maintains a robust information security programme designed to protect the confidentiality, integrity, and availability of client and business data across our technology platforms - OMS, WMS, TMS, and Control Tower.

SOC 2 Type II controls framework adopted for security, availability, processing integrity, confidentiality, and privacy.
AES-256 encryption for data at rest; TLS 1.2+ for data in transit.
Multi-factor authentication (MFA) enforced for all platform access.
Role-based access control (RBAC) across all systems, ensuring least-privilege access.
Regular penetration testing and vulnerability assessments conducted by independent security firms.
24/7 security operations monitoring with real-time alerting and threat detection.
Documented Incident Response Plan with defined escalation matrix and communication protocols.

Tax & Financial Compliance

Prozo maintains full compliance with India's direct and indirect tax framework, ensuring timely filings, accurate reporting, and transparent financial practices.

GST registered across all operating states with timely return filing (GSTR-1, GSTR-3B, GSTR-9).
E-way bill generation for all interstate and applicable intrastate goods movement.
TDS/TCS compliance per the Income Tax Act, 1961 with timely deduction, deposit, and return filing.
Regular internal audits and statutory audits to ensure accuracy of financial statements and tax records.
Transfer pricing documentation maintained where applicable for related-party transactions.

Logistics & Warehousing Regulations

As a 3PL logistics provider operating warehouses and fulfilment centres across India, Prozo adheres to all applicable sector-specific regulations and standards.

FSSAI compliance for food and beverage warehousing, including licence maintenance and periodic inspections.
Drug Licence compliance for pharmaceutical storage and distribution as per the Drugs and Cosmetics Act, 1940.
BIS standards adherence for consumer goods handling, packaging, and labelling.
Hazardous material handling in accordance with PESO/SMPV rules, where applicable.
Fire safety compliance per the National Building Code (NBC) 2016 norms across all warehouse facilities.
Labour law compliance: Minimum Wages Act, Employees' State Insurance (ESI) Act, Employees' Provident Funds and Miscellaneous Provisions Act, and Payment of Bonus Act.

Environmental Compliance

Prozo is committed to sustainable supply-chain practices and minimising the environmental impact of our logistics and warehousing operations.

Waste management practices aligned with the Solid Waste Management Rules, 2016.
E-waste handling in compliance with the E-Waste (Management) Rules, 2022.
Route optimisation across our transportation network to reduce carbon emissions and fuel consumption.
Energy-efficient warehouse operations including LED lighting, smart HVAC systems, and solar power adoption where feasible.
Active packaging waste reduction initiatives, including right-sizing, recyclable materials, and reduced single-use plastics.

Anti-Corruption & Ethics

Prozo maintains a zero-tolerance stance towards bribery, corruption, and unethical business conduct in all dealings with employees, vendors, clients, and government authorities.

Zero tolerance for bribery and corruption across all business operations and geographies.
Comprehensive Code of Conduct applicable to all employees, contractors, and business partners.
Gift and hospitality policy with defined thresholds and mandatory disclosure requirements.
Vendor due diligence process to evaluate compliance posture and ethical standing of all third-party partners.
Regular ethics training programmes for employees at all levels.

Whistleblower Protection

In accordance with Section 177(9) of the Companies Act, 2013, Prozo has established a Vigil Mechanism to enable directors, employees, and stakeholders to report concerns about unethical behaviour, actual or suspected fraud, or violations of applicable laws and company policies.

Vigil Mechanism established as per Companies Act Section 177(9) and Rule 7 of the Companies (Meetings of Board and its Powers) Rules, 2014.
Anonymous reporting channel available for all stakeholders.
Protection against retaliation guaranteed for good-faith reporting of concerns.
Investigations are completed within 45 days of receipt of a complaint.
Reports may be submitted to the Compliance Officer at compliance.officer@prozo.com.

Business Continuity

Prozo maintains a comprehensive Business Continuity Plan (BCP) to ensure minimal disruption to client operations in the event of unforeseen incidents, natural disasters, or infrastructure failures.

Disaster recovery plan with Recovery Point Objective (RPO) < 4 hours and Recovery Time Objective (RTO) < 8 hours.
Multi-region data backup with geographically distributed redundancy.
Alternate warehouse activation within 48 hours to maintain fulfilment continuity.
Annual BCP testing and simulation drills to validate preparedness and response effectiveness.

Contact & Reporting

For any compliance-related queries, concerns, or to report a potential violation, please contact us using the details below:

Compliance Officer: Vaibhav Dhawan
Email: compliance.officer@prozo.com
Alternate Email: compliance.team@prozo.com
Phone: +91 9311847248
Corporate Office: Unit No. 1220, 12th Floor, Enkay Tower, Vanijya Nikunj, Udyog Vihar Phase V, Gurugram, Haryana - 122016, India

Last updated: March 2026